Custom Ink Reviews: Trustpilot and BBB Ratings, How Pricing Works, Turnaround and Guarantee

Custom Ink is rated 4.4 out of 5 ("Excellent") on Trustpilot from 14,026 reviews and holds an A+ rating as a BBB-accredited business, as of October 28, 2026. Reviewers mostly praise the online design tool, print quality and delivery speed; the negative reviews mostly concern late deliveries and garment quality. Custom Ink quotes each order by product, number of ink colours and quantity, includes setup fees and standard shipping, and backs orders with a money-back guarantee. DTF Database has not ordered from Custom Ink; this review summarises the company's own published policies and the public ratings.

Custom Ink at a glance

Custom Ink ratings

Trustpilot notes that Custom Ink invites customers to leave reviews, and many recent reviews are labelled "Invited". Ratings change daily, so check the platforms for current figures.

What Custom Ink reviewers praise and complain about

Trustpilot's own summary of recent reviews says customers find the platform simple for uploading artwork, choosing garments and ordering, and mention durable materials, vibrant prints and shipping faster than expected. On the negative side, the same summary reports unexpected delivery delays, with some shipments arriving well past the scheduled dates, and complaints of stiff fabric, poor construction or other quality flaws.

How Custom Ink pricing works

Custom Ink gives a quote with no obligation to buy. Its help centre says price is driven mainly by three things: the product, the total number of ink colours, and the total quantity; names and numbers or special requests can change it. Design review, quality review, setup fees, standard shipping and the money-back guarantee are included. Because screen printing is priced by colour, a one- or two-colour design is usually cheaper per shirt than a many-colour one; the screen charge guide explains why.

Custom Ink describes screen printing as best value at scale for designs with one to three solid colours, and digital printing as having no colour limits, which suits photos, gradients and small orders. When a printed tee is chosen, Custom Ink decides which of the two methods to use.

Turnaround and shipping

Standard delivery is two weeks with free shipping on domestic orders, and customers can pick a delivery date at checkout. For faster delivery, Custom Ink lists a one-week rush at 15% of the order cost and a three-day super rush at 30%, which requires ordering by 2 pm ET on Tuesday for Friday delivery and is not available on all products. Shipping to multiple US addresses costs $9.95 per address.

Custom Ink guarantee

If an order differs significantly from the approved design, arrives flawed, or arrives later than promised, Custom Ink says customers can contact it for a replacement or refund, through an order issues form. Its help pages do not state a time limit for claims.

Custom Ink alternatives

Rush Order Tees is the closest comparable online printer; see the Rush Order Tees review. For shirts printed more cheaply in small runs, or to print shirts yourself, ordering DTF transfers and pressing them is another route: the cheap t-shirt printing guide compares costs, and the bulk custom t-shirt guide covers cost per shirt by quantity.

Frequently asked questions

Is Custom Ink legit?

Yes. Custom Ink has operated since 2000, is a BBB-accredited business with an A+ rating, and has more than 14,000 Trustpilot reviews averaging 4.4.

Does Custom Ink have a minimum order?

Not on many products. Custom Ink says minimums, where they apply, are listed on each product page.

How long does Custom Ink take?

Standard delivery is two weeks with free shipping. One-week rush costs 15% more and three-day super rush 30% more.

What are common complaints about Custom Ink?

Trustpilot's review summary lists late deliveries and garment quality issues such as stiff fabric or construction flaws.